Terms & Conditions
The following definitions apply to these Terms and Conditions:
“T&Cs”/“Terms”, means these terms and conditions.
“Bristol Cars”, “we”, “us” “our”, means Bristol Cars Limited.
“Platforms” include any digital way of accessing the Bristol Cars store.
“You”, means a user of platform(s).
“Users”, means the users of the platforms collectively.
“Personal Information” means all details provided to us when the user uses the platforms, including name, payment information, addresses, telephone number and cart selection.
“Product” means the item displayed for sale on the platform.
“Order” means an online purchase made by the user via www.bristolcars.co.uk/lifestyle.
“UK” means England, Wales, Scotland and Northern Ireland.
“EU” means a European Union member state.
“Non EU” means any other country that is not a EU member state.
Bristol Cars Limited reserves the right to modify these Terms at any time.
References to “Bristol Cars”, “we”, “us”, “our” are references to Bristol Cars Limited, a company registered in England and Wales (company number 07649451), with registered offices at Mytchett Place, Mytchett Place Road, Mytchett, Surrey, GU16 6DQ, UK).
For further information, or in the unlikely event you have a complaint regarding a product or service purchased from us, please contact Customer Services:
Please ensure you have read and understood the Terms and Conditions prior to placing an order with Bristol Cars and print or save a copy of these Terms for future reference. If you do not agree to these Terms, you must cease using and accessing our platforms immediately.
By using www.bristolcars.co.uk you agree to be bound by the Terms and Conditions.
These Terms and Conditions were last revised on 28th November 2017.
Please note that these Terms do not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau or the equivalent in your country (if any).
You agree that the information you provide when you register on the platform is not misleading, and is true and accurate in all respects and you will notify our customer service team of any changes to that information.
We will take all reasonable care to ensure that all details, descriptions and prices of products on our website are accurate and kept up to date. We do not guarantee that the product images you see are an accurate representation; for example colours may differ from the images shown on the website due to your computer/device screen resolution or settings.
Please refer to our returns policy if you are unhappy with your online purchase.
All orders are subject to availability. Once a product is sold out, it will be taken off the website and may not be available again. We endeavour to remove any Products that have sold out at the earliest opportunity. As there is a delay between the time in which an order is placed and when the order is accepted, the stock position for the product may change. If a Product you have ordered becomes out of stock before your order is accepted, Bristol Cars will not be liable to you for being unable to provide that product. If we are unable to provide a product, we will notify you as soon as possible and you will not be charged for that out of stock product.
Any discount, offer or promotion offered on www.bristolcars.co.uk is subject to availability and valid for use as part of a purchase made via our web-store, unless stated otherwise.
Product prices shown are in British Pounds (GBP) and are inclusive of UK value added tax (VAT) where applicable. Bristol Cars reserve the right to update pricing without notice. Please be aware that the price of a product may change at checkout if it is subject to any taxes, duties, levies or delivery charges applied in the country you have selected for delivery of your order.
Errors may sometimes occur in our pricing. If we have made an error in the price of a product you have ordered, we will contact you. You will have the option to reconfirm your order at the correct price, or the order will be cancelled. Prices may change and offers may be withdrawn at any time. Please check the terms of the relevant offer.
You will be the importer for the international delivery of you order (i.e. to any order delivered to a country other than the UK). Therefore before placing your order, it is your responsibility to check that the products you are planning to import comply with your countries import regulations, and that there are no restrictions which may affect receipt of your order. If any customs requirements apply or charges are due, you agree to be responsible for these.
We take all reasonable care to keep the details of your order and payment secure. However, unless we are fraudulent or negligent, we will not be liable to you for any losses caused as a result of any unauthorised access to this data by a third party.
By placing an order online with us, you confirm that the information you provide is true, accurate and complete.
The steps to place your order and create a contract of sale between you and Bristol Cars are outlined below:
You place an order for products or services:
Online Orders: when you press the 'Pay Now' button at the end of the online checkout process.
• You will be given the opportunity to confirm the details of your order, including your address and payment details, prior to completing your order.
• When you place an order, we will send you an acknowledgement email to let you know that we have received your order. This is not an order confirmation or acceptance.
• We will send you a confirmation email to confirm that your order has been dispatched for delivery. This is confirmation and acceptance of your order. Unless otherwise agreed, your order will be delivered in accordance with the estimated delivery times set out in the checkout process as you submit your order.
Where we are unable to deliver your order within this period, we reserve the right to cancel your order.
Orders received after any specified “cut off” or “last order” time or received on a day, which is not a working day (that is any day on which the banks are not open for business in London which is both Saturday or Sunday, will be processed on the next working day).
Estimated delivery times will be calculated from the date on which the order is processed, unless otherwise specified.
Your order is subject to English law. Your order will be complete and the product(s) in your order will then be owned by you (and so risk of loss or damage) will pass to you in the first instance of the below:
• The date and time of delivery by us to your nominated address.
We are entitled to supply products ordered as part of one order separately. This could mean that products are dispatched separately. There may be some circumstances where we can supply only part of your order.
International Orders may be subject to local taxes, import duties or other local requirements. By entering into a contract of sale, you accept that it is your responsibility to check that the products you are planning to import comply with your countries import regulations. If any customs requirements apply or charges are due, you agree to be responsible for these.
Prices and Payment
We accept payment by American Express, JCB, Maestro, MasterCard, Visa and Visa Debit and PayPal.
However, for Online Orders delivered to the UK, we only accept payment in British Pounds Sterling. If you choose to pay using a payment card with a foreign currency-denominated account for a UK delivery, the payment will be taken in British Pounds (GBP). Your payment card issuer will then convert the British Pounds Sterling value, using their foreign exchange rates.
All prices shown on the website are inclusive of local VAT or sales taxes applicable to your selected delivery destination, where applicable. In addition, for orders delivered outside the UK, local import taxes may be applied to your order and these will be shown at checkout. If you have not chosen your delivery destination, prices shown will be inclusive of UK VAT only (for full information please refer to Delivery below).
Where we elect, or are required by applicable law, to issue or make available an invoice, we reserve the right to issue or make available electronic invoices and you agree to such form of invoicing.
Rights of Cancellation
Under the Consumer Contracts Regulations 2013 you are entitled to cancel your Online Order within 14 days after the day on which you receive your order. The goods will then be refunded within 14 days after we receive and inspect the return. The cost of returning unwanted goods will be at the buyers’ expense.
For international customers who wish to cancel an order, we will issue you with a full refund for the product(s) only (international postage is not refundable) and you will need to return the Product at your own cost (if you have already received the Product), unless otherwise specified. Where you have paid any duties or taxes directly to the relevant authorities on the importation of the Product you wish to return, Bristol Cars shall have no liability in relation to any claim for a refund of such duties or taxes from the authorities or whether or not such a refund is possible.
To exercise this right for Online Orders, please contact us (by phone, or via email). Please ensure that you provide a clear statement that you wish to cancel together with your order number, your contact details and details of the products you wish to cancel. Please refer to Delivery & Returns for details on how to return your order.
You must provide us with complete and accurate delivery address information. This includes not only your nominated delivery address, but also the name of its recipient. We will not be liable for the delivery of your order as a result of incorrect/incomplete information. Parcels may require a signature on delivery.
Please note that delivery of your order may take longer during busy periods. We will notify you should such a situation arise.
We will make every effort to deliver your order within the estimated timescales. Delays are occasionally inevitable due to unforeseen factors or events outside of our control (i.e. travel or transportation disruption and import delays). Bristol Cars will not be liable for any delay or failure to deliver your order(s) within the estimated timescales as a result of such delays.
• UK Standard Delivery: 3-5 working days, order anytime – £5.95
• UK Next Day Delivery: Orders placed before 15:00 (GMT) Monday to 15:00 Thursday will arrive next day. Orders placed between Thursday 15:00 (GMT) and Saturday 15:00 will arrive on Tuesday – £12.00
• EU Delivery: 5-6 working days – £22.00
• International Delivery: 10-12 working days – £25.00
Unwanted products may be returned for a refund if they are returned unused and in their original condition. Such returns are at the customers’ expense, unless otherwise agreed.
Returns must be made within 14 days with proof of purchase and are subject to exclusions. We reserve the right to consider the condition of any product that you wish to return and make any deductions if there are indications that the product has been used, damaged or tampered with.
This policy may be changed from time to time at our discretion.
Online Orders should be returned to:
Bristol Cars Limited
Unit 19 Shield Drive
Great West Road
UK orders may be returned at your local Post office. Please include your personal details and the best way for us to get in touch with you, otherwise we will be unable to process your refund. Please also ensure you receive a proof of postage, when returning your product(s) as Bristol Cars cannot be liable for any Product that does not reach us in order to process a return.
Refunds will be provided against the original form of tender.
If the products have decreased in value due to the way you have handled them, we may deduct the amount of such loss from the amount reimbursed to you.
For returns of Online Orders delivered outside of the UK, please contact customer services.
If you believe your products are faulty, please contact us.
Where your selected postage service is UK Standard (3-5 working days) Bristol Cars shall be liable to cover the cost when refunding against the original order. Where UK Next Day, EU and International delivery is selected, the buyer shall be liable to pay the difference in costs upon returning their order(s).
We reserve the right to vary these T&Cs from time to time where we consider it necessary to do so. It is your responsibility to check these terms and conditions from time to time to be updated on such variations.
The website is for your personal and non-commercial use only. You agree that you are solely responsible for:
• all costs and expenses you may incur in relation to your use of the website; and
• keeping your account details confidential.
The website is intended for use only by those who can access it from within the UK. If you choose to access the website from locations outside the UK, you are responsible for compliance with local laws where they are applicable.
We seek to make the website as accessible as possible. If you have any difficulties using the website, please contact us at firstname.lastname@example.org.
You may not use the website or its contents:
• to download (other than page caching) or modify the website, or any portion of it;
• to interfere with or disrupt any network or website connected to the website or gain unauthorised access to other computer systems;
• to interfere with the enjoyment or use of the website by any other person;
• for any purpose which is unlawful.
In addition you may not, in relation to the website, use any:
• data mining, robots, or similar data gathering and extraction tools;
• framing techniques to enclose the trademarks, logos and other proprietary images, text layouts and formats which we use on the website;
• meta tags or any other "hidden text" which uses our name or trademarks.
Using the website does not give you permission to link to it or to use any of the trademarks, designs, get-up and/or logos contained within it.
We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. Accessing the website is at your own risk.
Ownership and Intellectual Property
This website and all intellectual property rights in it including but not limited to any Content are owned by us. Intellectual property rights means rights such as: copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these Terms. This means, for example, that we remain owners of them and free to use them as we see fit.
Nothing in these Terms grants you any legal rights in the website other than as necessary to enable you to access the website. You agree not to adjust, try to circumvent or delete any notices contained on the website (including any intellectual property notices) and in particular any digital rights or other security technology embedded or contained within the website.